BBB ACCREDITED BUSINESS SINCE 09/14/2009

Rock.com, Inc.

(866) 762-5762 23046 Avenida De La Carlota Suite 600, Laguna Hills, CA 92653

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Description

This company's business is the sale of rock t-shirts, accessories, concert tickets and music videos.

BBB Accreditation

A BBB Accredited business since 09/14/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

8 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 4
Delivery Issues 4
Guarantee / Warranty Issues 0
Total Closed Complaints 8

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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100086008
BBB file opened: 8/18/2009 Business started: 12/8/2000
Contact Information
Customer Service store@rock.com -
    Customer Service ()
Number of Employees

3

Business Category

General Apparel and Accessories Store

Alternate Business Names
Rock.com, Inc.Rockmerch.com
Alternate Web Sites